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Frequently Asked Questions
Below you’ll find answers to common questions about GOLO products, ordering, shipping, returns, and account support.
GOLO Supplements FAQs
Are GOLO supplements and other products reimbursable through HSAs or FSAs?
GOLO supplements may be eligible for HSA or FSA reimbursement after purchase, depending on your specific plan. In most cases, reimbursement depends on your healthcare provider issuing a Letter of Medical Necessity and your plan administrator approving the claim. Since coverage varies by plan, we recommend checking with your HSA or FSA administrator for specific details.
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Are GOLO wellness supplements natural?
Yes, GOLO wellness supplements contain proprietary blends of natural plant extracts, minerals, vitamins, enzymes, and ‘biotics’ chosen for quality and effectiveness.
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Where are GOLO wellness supplements manufactured?
GOLO wellness supplements are manufactured in the United States using both domestically and internationally sourced ingredients.
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How are GOLO supplements tested for safety and efficacy?
GOLO supplements are thoroughly tested at different manufacturing stages; raw materials are tested before manufacturing and finished products are tested both by the manufacturer and a third-party lab.
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Is GOLO compatible with diets or while using GLP-1 or compound weight loss injections/drugs?
GOLO’s flexible approach makes it compatible with many diets and alongside GLP-1 or other compound weight-loss medications. The GOLO for Life® Plan, which comes with your first order, focuses on clean, balanced meals and sustainable habits that support safe, long-term weight loss, regardless of the path you’re taking.
Our natural supplements may help alleviate uncomfortable digestive side effects commonly associated with weight-loss medications.
Please note that we always recommend consulting your doctor if you have specific questions about your personal health or medications.
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Ordering, Shipping, and Account FAQs
What is the GOLO 100% risk-free, money-back guarantee?
GOLO offers a risk-free, 60-day money-back guarantee on your first order of supplements or fitness products. The guarantee begins on the day you receive your order and is limited to one return per customer per item.
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How quickly will my order arrive?
Most GOLO orders ship within 1–4 business days, with free shipping on all U.S. orders. Once your order ships, you’ll receive a confirmation email with tracking details so you can follow its progress.
Orders normally arrive 2–5 business days after shipping. Need it sooner? Some orders offer a FedEx 2-Business-Day option for an additional fee.
Shipping to Canada costs $25, which covers the cost of duty and taxes. Delivery time is typically 5-10 business days.
Visit our Terms and Conditions page for more details.
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Do you offer expedited shipping?
Yes, FedEx 2-Business-Day shipping is available on select orders for an additional fee.
If you choose 2-day shipping, we’ll do our best to ship it out the same day whenever possible. Keep in mind that expedited shipping isn’t available for every order, and orders placed later in the day or over the weekend may ship the next business day.
Visit our Terms and Conditions page for more details.
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Can I ship my order to a P.O. Box?
Yes, GOLO orders can be shipped to a P.O. Box. The only item that cannot be delivered to a P.O. Box is GOLO Foods.
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How can I track my order?
All GOLO orders include online tracking, which is sent in your shipping confirmation email.
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What is the GOLO return policy?
GOLO offers a 60-day return window for eligible supplements and fitness products.
If you’d like to make a return within the 60-day return limit, contact us first to get a return authorization number and instructions. You can reach our Customer Support team at 1-800-730-4656 (Option 5) or email support@golo.com.
To receive a full refund, all items included in your order need to be returned. If some items are missing, you may receive a partial refund, but refunds can’t be issued if nothing is returned.
Once your return is approved, it must be postmarked within the timeframe provided in your return instructions.
GOLO cannot accept returned food products or offer refunds. If your food order arrives damaged or is incorrect, GOLO will be happy to send a replacement order or work with you on a resolution.
For more details, feel free to visit our Terms and Conditions page.
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How can I get/activate a free myGOLO® account?
A free myGOLO® account is included with your initial GOLO purchase. Simply use the same email address you used to place your order and create a password. Access the myGOLO login page to activate or log in.
If you have any issues creating your account or logging in, our Customer Support team can help!
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How do I contact Customer Support?
GOLO customer support is available Monday through Friday, 9 am–8 pm EST by calling 1-800-730-GOLO (4656) or by emailing support@golo.com. We’ll make sure you get the support you need.
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